FAQ

 

 

SHIPPING:

 

Do I still need to pay for shipping when I purchase the satchels?

When you purchase Kindness Pack postage satchels, the price you pay covers the bags themselves. We ask that you cover the cost of the postage, which is calculated at the Australia Post parcel rates. We do offer Free Postage if you order AUD $100 or more Kindness Pack parcels. We have chosen to do this to thank you for supporting Kindness Pack and most importantly, our charities. However, if you would prefer to give a little extra and effectively forgo the Free Postage option, you are able to donate an extra amount of your choice at checkout.   

 

What are your shipping policies?

You can check out all our policies here. https://au.kindnesspack.org/policies/shipping-policy

 

Can I pick up?

You sure can! We are located in Warragul, Victoria. You can select PICK UP at check out. We are also happy to deliver for FREE in Warragul, Victoria, 3820, or similar- please email us at info@kindnesspack.org.

 

Where do you ship to?

Please note that Kindness Pack Pty Ltd ships domestically as well as internationally. If you have a specific question about domestic or international deliveries, please contact us at
info@kindnesspack.org.

 

How long will my product take to arrive?

We will ship your order within 24 hours. It depends on where you live as to how long your order will take to arrive, and it also depends on Australia Post! We will provide you with tracking details so you can follow your purchase as it is on its journey. As a basic estimate, for regular shipping, expect your product to arrive within 2-5 business days within Australia.

 

PRODUCT:

 

What are the Kindness Pack postage parcels made from?

Our satchels are made of home compostable, biodegradable material such as corn or plant fibers, and we use plant-based ink to print on our packaging. 

 

Do you offer samples?

Absolutely! You can purchase a sample from our website.

 

Can I customize your packaging and how?

Yes you can! Please contact our friendly team for assistance. Please note, that minimum order quantities apply. We would love to chat!

 

Is the sizing similar to Australia post sizing?

We streamlined our parcel sizes to create the most popular sizes. For clarity, we have directly compared our parcels with Australia post sizing. Please read on to check all the measurements!

Small/Medium Satchel: This satchel size is 255mm wide x 325mm long. It has been designed to fit between the sizing of the 500g (220mm x 355mm) and 1kg (265mm x 385mm) Australia Post satchel. This parcel will fit:

• Accessories and single items
• Anything smaller than the above! Simply fold the parcel down to fit a jewellery box, a teddy bear, a cd, some perfume or a set of headphones. 

Large/X-Large Satchel: This satchel size is 395mm wide x 455mm long. It has been designed to fit between the sizing of the 3kg (310mm x 405mm) and 5kg (435mm x 510mm) Australia Post satchel. This parcel will be able to fit:

• 4 medium sized t-shirts and a medium sized hoodie. 
• Anything smaller than the above! Simply fold the parcel down to fit.

We are also able to create custom packaging sizes and designs for you, depending on quantity. Please contact us at info@kindnesspack.org if this is something you would like to chat about!

 

Do Kindness Pack satchels have a shelf life, and how should we store them?

Like every product made from natural ingredients, and made to break down in your home compost, they do have a shelf life. Their shelf life if kept correctly is 6 months+. To keep them safe for as long as possible, store your Kindness Packs in a dry area, with a stable air temperature and no exposure to sunlight.

 

Are Kindness Pack mailers durable?

We work with the world’s best manufacturer of environmental mailers. They are incredible at what they do, and together we have created bags that are flexible yet durable and strong. And- they feel good, look good AND do good! The Triple Threat.

 

Pricing

At Kindness Pack, we are set up to GIVE BACK. Using our mailers is an easy way for companies to increase goodwill amongst customers and to make a real difference. Our pricing is higher than other mailers, because we are not only home compostable, we give 50% to Australian charities and we carbon offset all our parcels. We have kept prices as low as we can to ensure we can still give to Charities and make sure our products are affordable for businesses to use.

With our Kindness Pack parcels, we also offer additional benefits:

• Promote brands who use Kindness Pack on our website
• Promote brands who use Kindness Pack on our social media channels
• Offer a complimentary media kit and graphics to use on your own website and socials
• A feeling like no other- you and your customers are giving back. That’s priceless!

 

ENVIRONMENTAL:

 

Are compostable packaging and biodegradable packaging the same thing?

Compostable and Biodegradable are not exactly the same- let us explain why!
Home compostable products are made from all-natural ingredients, which means they are made to go back into the dirt we stand on. Biodegradable products will break down to something smaller but still contain plastic; they will never fully disappear back into our earth and still leave a negative footprint. Both are better than plastic! We use the word biodegradable in conjunction with home-compostable- because many people are more familiar with the term. It’s accurate but we take it a step further- our products ARE biodegradable but also HOME COMPOSTABLE!

 

Can I still use printed labels on the satchel or is it better not to?

Most printed labels are not home compostable and will not break down. This means you should remove the labels from your packaging before you add your used Kindness Pack to your compost.

We are working hard behind the scenes to develop our own home compostable labels! Watch this space…

 

I’ve damaged the instructions on how to home compost my Kindness Pack satchel. Can you please tell me the steps again?

Absolutely!

1. Cut off any glued/sticky parts from parcel, like the postage label or stickers from postage; these cannot be composted. Put these in your regular garbage bin.
2. Put the rest of the satchel in the compost bin with some dirt. Job done!

 Handy tip: if you want it to break down faster, and be extra environmentally friendly, cut your satchel up into strips. Voila! 

 

How easy is it for people to follow the composting steps?

We’ve made it as simple as possible. No one likes a product where there is a million steps to follow! It gets too time consuming, and we want people to feel like it’s easy and speedy to compost our products.

We have just TWO steps to follow:

1. Cut off any glued/sticky parts from parcel, like the postage label or stickers from postage; these cannot be composted. Pop them in the garbage bin.
2. Put the rest of the satchel in the compost bin with some dirt. Job done!

 Handy tip: if you want it to break down faster, and be extra environmentally friendly, cut your satchel up into strips. Voila! 

 Yep, that’s it! How simple is that?!

 

What happens if you don’t compost Kindness Pack packaging, and instead put it in the bin/landfill?

There is a positive and a negative to this one.

Positive: It will still break down in the same way it would if you were to put it in your compost.
Negative: Due to how the process of how landfill works, it will contribute to methane production. It will also take longer for the product to breakdown.

When in doubt, compost it out!

 

Can they go in my kid’s worm farm?

Great news! Yes, they can! If you don’t have a compost bin, pop it in with the worms. Before you do this, please remove any extra labels or stickers that have been stuck onto the outside of the package. Remove the sticky glue strip from the flap, and pop these in the bin. Then cut your Kindness Pack into lots of tiny pieces and pop it in your worm farm. We have worked closely with our amazing manufacturer to ensure our parcels are fully home compostable (certified AS5810), as shown on our products. In addition, one of the tests they do to get this certification includes a worm toxicity test. Your worms will live a happy and harm-free life from our satchels!

 

What happens if the postie leaves my parcel in the rain?

Kindness Pack satchels are waterproof to protect your parcels if they are left in the rain. We have made them as durable as possible, whilst being as environmentally friendly as possible. This is true within reason; if your parcel is left outside in the elements for a LONG time e.g. weeks, it will of course begin to break down. Treat your parcel with kindness and keep it safe!

 

Is there any part of the satchel I can’t compost?

We are always working on improving our environmental aims so we can leave behind a healthy footprint and send kindness to future generations. We are constantly working with our incredible manufacturing team to test new products and options. We haven't yet found an amazing plant-based glue to seal the packages- so this is the bit that is not compostable. We promise, it's going to happen- we are aiming for 100% home compostability! For now, so we can keep your parcels safe and watertight, please cut off the strip of glue and kindly place it in your rubbish bin, before composting the rest of the pack.

 

How do you offset your carbon footprint?

We donate to offset our carbon footprint emissions for the freight for every parcel that we send to you and shipping to your customers using Kindness Pack. Our donations are based on Greenfleets standard for e-commerce delivery offsets for the amount of parcels sent.

 

Will it take my Kindness Pack long to break down?

It won’t take long at all, because your Kindness Pack is primarily made of plant matter. It will break down within 180 days in your home compost system, and within approximately 90 days for a commercial compost set up. It really depends how much organic matter and how many worms are hanging out happily in your compost bin!

 

What do the certification logos on the bags mean?

The certifications on our bags represent the following:

• Home Compostable (AS5810)
• Commercially Compostable (AS4736)

It matters to have certifications. Our bags have been manufactured by the world’s leading environmental manufacturer, and they have undergone rigorous testing to ensure they meet all standards.

 

GIVING KINDNESS:

 

Can we recommend a charity?

To keep the kindness alive, we'd love to donate to a charity you love. We will add or change up our charities as needed, so we can really help. Please email info@kindnesspack.org or DM us on Instagram and tell us about your favourite charity!

To be eligible for a donation, the charity needs to be a registered charity and gift recipient according to the Australian Government. 

 

What charities do you donate to and why?

Every year we will choose different charities to donate to as we believe in sharing the love around.

We aim to donate to charities that best represent our three pillars of Giving Kindness:
Environment - carbon footprint donations and looking after the land.
Humankind - to better humanity and each other.
Wildlife - to reduce animal extinction from our growing civilization.
These three pillars are so very important to us, and we would love to help out in any way that we can.

 

Will you be transparent with giving 50% to charity?

Absolutely. We are a social enterprise and we want to make a difference. We are also a NEW company, launched mid-2021, so there will be more great information to come as we start to give back to some amazing charities! 😊

 

ABOUT:

 

Why did you start this company and who are you?

The names behind Kindness Pack are Jane and Phil Sahhar. We have been working within the E-Commerce space for many years and run another established Australian brand. We started Kindness Pack in 2021 because we were searching for a way to do MORE. Our brand is built on the pillars of kindness. We want to make a difference for our own children, for your children, and for their children, and leave behind a legacy of giving.

 

What are some of the benefits for businesses purchasing Kindness Pack?

Giving the gift of kindness is an incredible because you get a #giftwithpurchase. When your customers see our bags arrive at their door, they will know that they have just given back. We want customers to FEEL GOOD when they pick up their Kindness Pack, and know that the company who sent it is committed to improving the lives of people, animals and the earth.

With our Kindness Pack parcels, we also offer additional benefits:

• Kindness Pack will promote brands on our website who use Kindness Pack
• We will promote brands who use Kindness Pack on our social media channels
• Offer a complimentary media kit and graphics to use on your own website and socials
• A feeling like no other- you and your customers are giving back. That’s priceless!

 

Can I have a Media Kit for use on our website and social media?

Brands who choose Kindness Pack will be sent a complimentary Media Kit. We would love for you to use these logos, so you can let your customers know that you are choosing to give the gift of kindness. If you are missing your Media Kit, please email us at info@kindnesspack.org and we will help you out!